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Hello,
Happy New Year!
We'd like to thank you for being with us! Back in 2018 we started PipeOne with just a concept in mind: Make customer service personal and mobile.
Nowadays our mission is stronger than ever with companies like yours from more than 23 different countries and we're really thankful that you are part of it!
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A special thanks (and gift) for you!
For being one of the first people interested in PipeOne we'd like to give you a special gift: An extra 50% off for 3 months in your monthly fee (including WhatsApp add-on) - automatically applied in your next invoice.
If you are in a free plan and would like to add WhatsApp channel or upgrade your plan with this gift, just reply to this email or talk to our team by January 31st and it will be our pleasure add this extra 50% coupon in your account.
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New features already available for you
Since our beta platform we've added a ton of new stuff, including performance improvements and lots of new ways to help your company communicate better with your contacts. Check out 10 of most popular features:
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1) WhatsApp add-on
We've made it simple for you to increase efficiency and better manage your conversations with multiple simultaneous agents without any cost per message, per user or business location.
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2) Facebook Messenger
Make it easy for followers and potential customers to reach you via your Facebook page or even Messenger app.
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3) Web chat widget
You can add a web chat for free in your website to help you capture leads and have a better customer service.
Customize colors, company name and allow your web site visitors to start a conversation with your company web chat or even SMS.
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4) Business hours
Set auto reply messages based on your business hours. You can set a message for when you are away or when your business is open.
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5) Tickets
Keep track on your customer needs by forwarding chats to other agents, marking the conversation as resolved and leaving an internal note for your team.
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6) QR Code
A new way for your contacts to start a conversation with your company, specially retail companies.
After scanning the QR Code, a mobile web chat will open to make it easy to chat with your brand via SMS or web chat.
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7) Permissions
Create sub accounts to organize your business locations and set different permissions for your users.
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8) Customizable fields
Now it's possible to customize and add unlimited fields for your contact's information.
You can organize groups of fields and create different types like texts, email, combobox, radio button, text area, number, date, among others.
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9) Zapier
Connect your favorite apps to PipeOne via Zapier. You can easily integrate any platform without technical knowledge.
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10) Worldwide SMS
New countries available to send and receive message: Austria, Australia, Chile, Germany, France, Mexico, Portugal and South Africa.
If you have have any specific needs regarding text message, count on us! Just drop us a line and it will be our pleasure to help you out.
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New features coming in this quarter
We're working on three major improvements that will be available soon:
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Web chat 2.0: More possibilities of customization and mobile channels.
Reports: A completely new way to keep track of your tickets, agents and customers data.
Mobile app: A set of on-the-go features to PipeOne users.
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Is there any feature that we could build to meet your company's needs or enhance your experience with us?
Everything we've built so far was based on customer's feedback, so it would be amazing to hear from you!
Feel free to reply to this email or if you prefer, just send us a note via your PipeOne account: Click on "Give us feedback" under "Help and Support" menu.
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75% of consumers are more confident about making a purchase when a company is active in messaging apps.
Be where your customers are with PipeOne.
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