Simple plan.
Simple pricing.
All features and integrations included:
Get 10% off when you pay quarterly
or 25% off when you pay yearly.
What our customers are saying
"Great and easy way to decentralize information among my customer service team. I don't worry anymore if someone is on vacation or unable to work, because now we have just one official company phone number to text (instead of personal numbers) and everybody has access to everything that's going on with our customers.”
Accounting Services
🇧🇷 Brazil
—-
”Amazing Product, Amazing Support: At first I wasn't very sure, but as I use the platform more and more it convinced me, now I like it a lot, it's more flexible than I thought and every day they are making improvements to it. It is an excellent platform and can be integrated into any CRM. the support is very good, I haven't really had any problems but I have had a lot of questions and they have had the patience to answer each one no matter how silly they are. Seriously for this price having a platform like this for life is an excellent deal."
Marketing Agency
🇨🇱 Chile
—-
“This is one platform I have been looking for my company. The founder Marcio is amazing to talk to and help answer a lot of my questions. All the best to the team PipeOne!“
Online course platform
🇮🇳 India
—-
“We're one of the largest elderly care businesses in Italy and we use PipeOne as an easy way to communicate with elderly family members and also to interact in real time with nurses and healthcare professionals by providing them daily schedules and information about their patients via mobile messages. We're very happy with all the messaging features, mainly the easy way to create templates and bulk message to different segments of our contact list based on specific characteristics.”
Home Nursing Care business
🇮🇹 Italy
—-
"It's a superb platform! My team is in Sierra Leone, but I live in the US. This enables easy communication no matter where we are."
Import-Export Business
🇺🇸 USA
—-
“PipeOne feels like a hidden gem to me. […] The features that PipeOne has, especially when it comes to SMS and WhatsApp is awesome. It costs a lot of money to get these features properly implemented by most companies.
Also, the founder and CEO genuinely cares about feedback and improving his product. So far he has listened to the feedback given, and importantly has made some changes. I think you have to use this platform to see it's true potential. If you have a team, or more than one person doing sales or support, this product could be great for you.”
Retail and e-commerce
🇬🇧 United Kingdom
🌎 Try for free!
Let your customers ask, suggest, buy and talk to your company using mobile messages.
✓ 7-day FREE trial. ✓ Cancel anytime. ✓ No credit card required.
Wait, I have some questions…
If you prefer, you can also explore the first steps after creating an account or watch a quick overview of our conversation area:
We work hard to make things really simple for your business, so we just offer one plan with all our features available and our platform automatically adjust your fee based on the number of users in your account, adjusting the total price accordingly on the next period.
As soon as you request to cancel your plan, we'll not charge you for the next period and your access will be valid until the end of your current term.
HOW IT WORKS:
You can use the WhatsApp Business Official API integration to help you increase efficiency and better manage your WhatsApp conversations with several simultaneous agents under the same mobile number of your company.
Always-on integration via web servers without the need to have a phone connected to the internet.
You can start a conversation with a customer using a pre-approved template messages for notifications like appointment reminders, shipping information, issue resolution or payment updates.
Once your customers message you, a conversation session starts and lasts for 24 hours from the most recently received message. During this 24 hours period you are allowed by Facebook to share whatever you want, including media content.
WHAT FACEBOOK CHARGES:
Facebook inc (Meta) has a conversation-based pricing model which includes all messages delivered and received in a 24 hour session for each contact.
The first 1,000 conversations each month are free and also when your contacts message your business using call-to-actions buttons on Ads that Click to WhatsApp or a Facebook page call-to-action buttons.
We work with the biggest Facebook Business Partners: Twilio and 360 Dialog.
Rates for business-initiated and contact-initiated conversations vary by country or region and you can check Facebook rate cards for countries and regions HERE
WHAT PIPEONE CHARGES:
No setup fee and no extra cost on our end.
We'll only charge you a small fee of USD 0.005 per BULK MESSAGE SENT after you reach 20,000 messages included for free each month, not accumulative.
WHAT'S THE ACTIVATION PROCESS?
Login to your account as admin and follow the step by step on our channels and integrations page or request by getting in touch with us and our team will guide you through the process.
We'll only charge you a small fee of USD 0.005 per message SENT through our platform after you reach 20,000 messages included for free each month for all PipeOne channels, not accumulative.
> Check updated Twilio fees HERE.
We'll only charge you a small fee of USD 0.005 per BULK MESSAGE SENT after you reach 20,000 messages included for free each month, not accumulative.
Here you can find all the details.
Plivo and Sinch will be available in the near future as well.
Right below these questions you can see an overview of everything that is included in your plan. We also invite you to explore our public roadmap for some of the next features and subscribe to our newsletter.
These are the best ways to be the first to know about our new features. By the way, everything we've built so far was based on customer's feedback, so it would be amazing to hear from you! Feel free to reach out.
One plan.
Dozens of features.
| Available channels | |
|---|---|
| Included | |
| Facebook Messenger | Included |
| Telegram Business | Included |
| Web chat widget for website | Included |
| Start a web chat via link (without a website) | Included |
| Start conversations via QR code | Included |
| Gmail integration | Included |
| WhatsApp Business Official API (WABA) | Free integration with Twilio or 360 Dialog |
| SMS | |
| Messaging features | |
| Send and receive messages globally | Yes - Check country availability |
| Types of tickets (Question, Incident, Problem or Task) | Yes |
| Auto reply (welcome message) | Yes |
| Business hours with away messages | Yes |
| Automated questions and responses | Yes |
| Automated triggers and actions | Yes |
| Organize contacts per segments and groups | Yes |
| Automatic contact ratings with 5 stars | Yes |
| Import contacts via CSV file | Yes |
| Timeline view with all history per contact | Yes |
| Images or files as attachments | Unlimited |
| Conversation history | Unlimited |
| Web chat widget features | |
| Same messaging features of other channels | Yes |
| Capture emails via web chat form or via bot | Yes |
| Automatic notification flow via email for your customers | Yes |
| Activate or deactivate channels | Yes |
| Activate or deactivate agent name and photo | Yes |
| Activate or deactivate company logo | Yes |
| Allow attachments | Yes |
| Set visibility (desktop, tablet or mobile) | Yes |
| Set widget colors using RGB, HEX or pick a color via palette | Yes |
| Set widget icon position (left, center or right) | Yes |
| Define welcome messages (header and first message) | Yes |
| Let your widget start opened on your website | Widget add-on Plus Included in accounts with 10+ agents. |
| Enable call to action by time | |
| Change button shape and widget icon | |
| Change notification sound | |
| Hide "Powered by PipeOne" from the widget | |
| Customizations | |
| Customizable ticket categories | Yes |
| Custom message templates | Yes |
| Customizable fields for your contacts fields | Yes |
| Built-in CRM for your contacts | Yes |
| Kanban pipeline as stages | Yes |
| Reports | Yes |
| Backoffice | |
| Team Member access | Unlimited users |
| Transfer conversations between team members | Yes |
| Admin, manager and agent roles | Yes |
| Keep track of your tickets | Yes |
| Multiple sub accounts for departments, properties or branches | Yes |
| Support and integrations | |
| Support via email | Yes |
| Support via mobile messages | Yes |
| Connect more than 3,000 apps with Zapier integration | Yes |
Monthly updates based on your needs. 🚀
Explore our public roadmap for some of the next features.