New features: AUTOMATED RESPONSES and TEAMS 🤖

Suggest options or questions people can ask you and set up automated responses in any channel you want.

Hello, Happy Thursday! Hope all is well with you. We are working very hard to deliver the best customer service CRM for the mobile messaging era. Week by week you may notice that we are adding new features and improvements to your account. We're happy to share with you that one of the most requested features is now available: Automated responses and Teams for your inbox. How does it works? With these new features we cover the entire customer service cycle. Customers send a message to your company via SMS, Facebook Messenger, Telegram, WhatsApp, your website with our web chat widget or even QR code. Auto reply message welcomes your customers by sending a first reply based on your business hours (while you're away or when your business is open). Example: "Thank you for contacting us! We're here to help you. Your message was received and our team will get back to you as soon as possible". PipeOne creates customer profiles for new contacts: You can set to automatically ask name and email address besides personalizing these questions based on your language and your brand tone of voice. Suggest options or questions people can ask you and set up automated responses in any channel you want. Save time from your customer service team by letting them know ahead of time what your customers are looking for and automatically send quick replies 24x7. Qualify your leads and customers by automatically tagging your contact's profile based on the selected question/option. Let's suppose that you sell your products in retail and wholesale. You can give your customers these two options via automated responses, making it easier for your agents to follow on. Organize your company inbox by defining what new conversations each team will see based on tags with our new "Teams" feature. After creating your teams, you can make this happen by manually adding the related tags to your conversations and/or automatically setting it via automated responses. Filter your conversations based on your teams and have a much more organized inbox for your whole company. New conversations without tags or that don't match with any team will be visible to all your agents' inboxes. Your agents can start the conversation, forward it, put it on hold, or mark it as resolved. One-on-one chat happens in a single timeline view with a full customer history, no matter what channel - they can start a conversation on WhatsApp and end on Telegram, for example. Your agents can also add internal notes, select ticket type and register further information for future reference and company metrics. Get full control of your customer service with our reports: Access your data in real time and check dozens of ticket stats for insights.   Try it today! It's available to all PipeOne accounts: On the menu, click on "Configurations" and then "Automated Responses" or "Teams" (admin or manager level access required). Access your PipeOne account Join us for a LIVE demo and Q&A 🧑‍💻 Questions? Talk to us via any mobile messaging app 🚀 Always bringing you new features Explore our public roadmap and have a transparent view of what we're working on, what we're about to work on, and what we've already completed! If there is any feature that we could build to meet your company's needs or enhance your experience with us, please, feel free to reply to this email. Count on us to make it happen for you!   Make customer service personal and mobile with PipeOne. 😉 Copyright © 2018-2021 PipeOne LLC, All rights reserved.