How to connect on Pipeone a WhatsApp Business account already in use on phone

If you want to connect your WhatsApp Business account (currently in use on your phone) on PipeOne, you need to upgrade your account to the WhatsApp Business API. This process is different from simply using the app and comes with important steps and warnings.

Key points before you start

  • The upgrade from WhatsApp Business App to WhatsApp Business API is permanent and cannot be reversed.

  • After migration, you will not be able to use the WhatsApp Business App with the same number.

  • Your chat history and backups from the app cannot be imported into the API platform.

  • You must delete your current WhatsApp Business account from your phone before starting the migration.

Step-by-step guide

1. Delete your WhatsApp Business account

  • If you need, export specific conversations of your interest before deleting your account.

  • On your phone, open the WhatsApp Business app.

  • Go to Settings > Account > Delete My Account.

  • Follow the instructions to delete the account linked to your phone number. This step is necessary to free up the number for API registration.

2. Access PipeOne

  • Open a new tab and log in to PipeOne.

  • Navigate to Channels and Integrations and select WhatsApp

3. Authorize and configure

  • Log in to your Facebook account using the same admin credentials as your Business Manager.

  • Authorize Meta and PipeOne: Accept the terms and conditions to connect your Meta account with PipeOne.

  • Select the business portfolio

  • IMPORTANT: Choose "Create a WhatsApp Business Account". Using an existing account may cause payment restrictions on this following screen the way you’re seeing on this example:

  • Configure WhatsApp profile: Set up your WhatsApp Business Profile. Note that you can edit this information at any time.

  • Complete the step-by-step process by following Meta’s instructions to verify your phone number.

Important warnings

  • This migration is one-way: you cannot return to using the WhatsApp Business App with the same number after upgrading to the API.

  • Your previous chat history and app backups cannot be restored in the API.

  • Make sure to back up any important information before starting the process.

  • Ensure you have a credit card ready to add your payment information on Meta for template purchases and future sessions.

  • Verify that your Meta Business Manager account is fully verified and that your business display name is approved.

Product Team