How to open support tickets on Meta
Meta offers different ways to open support tickets depending on the platform or service you need help with. Here’s a simple guide to help you navigate the process.
Steps for Meta Business Suite
If you're using Meta Business Suite, follow these steps:
Access Help and Support: Open your Meta Business Suite and click on "Help and Support" located in the bottom left corner.
Contact support: Select "Contact Support" from the menu.
Choose your issue: Pick the application or asset you need help with and select the nature of your issue.
Provide details: Fill out the form with specific information about your problem. Attach screenshots or videos if necessary.
Click Submit to send your request for review.
Steps for meta for developers
For developers seeking assistance, use the following process:
Visit the Meta for Developers Support Page.
Log in to your account and select the application or service requiring support.
Fill out the ticket form with detailed information about your issue.
Submit your ticket for review.
Tips for efficient ticket submission
Be clear and concise when describing your issue.
Attach relevant evidence such as screenshots or videos.
Respond promptly to any follow-up questions from Meta’s support team.
By following these steps, you can ensure that your concerns are addressed efficiently across Meta platforms.