New features: Ticket types, categories and more 🔥

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Hello, Happy Thursday! Hope all is well with you. This is a quick email to share with you some improvements that are rolling out to all PipeOne accounts. By the way, if there is any feature that we could build to meet your company's needs or enhance your experience with us, please, feel free to reply to this email. Count on us to make it happen for you! 1) Ticket type When you mark a conversation as resolved, you can choose 4 different types of tickets to have better analytics in the future: Question, Incident, Problem or Task. 2) Ticket category Add, delete, activate or deactivate customizable categories to allow agents to select them when marking a conversation as resolved. It helps you to get more organized information to make better decisions about your customer service. Just add it via configurations menu. 3) Auto play Automatically assign conversation to yourself when replying to a ticket that has not been taken up by any agent.   4) Web chat widget position Change the icon position of your widget: Left, center or right of the screen, besides side and bottom spacing. Available on the features tab inside "Channels and Integrations" menu. 5) Infinity scroll for conversations Now you can see and navigate through all your past conversations without any scroll limit. In the past, this limit was just 20 conversations per filter! 6) Agent name as variable Personalize your messages and template messages using your agents names. Making it easier to start a conversation with a proper introduction between your company and your customers. 7) Variable content check If you're trying to send a message with a variable that has more characters than allowed by each channel, we'll let you know to avoid mistakes. 8) Faster than ever Navigate between conversation boxes in seconds with our new improvements. One click, one second and no more long waiting time to see the content. 9) New Zapier integration fields Now you can use Zapier to add or update your contacts information besides name, phone number and email. It's already available with all other contact fields (date of birth, occupation, gender, address, complement, zip code, city, state and country). 10) New web chat features In case you missed our last email: our web chat widget is completely redesigned. Premium features available for all paid plans without any extra cost.  It's easier than ever to capture leads from your website and have better customer service. Explore everything here. Join us for a LIVE demo and Q&A 🧑‍ Questions? Talk to us via any mobile messaging app Always bringing you new features We've decided to publish a public roadmap to give you a clear and transparent view of what we're working on, what we're about to work on, and what we've already completed! You'll find a bunch of the awesome features and improvements we've made recently to PipeOne. Explore it! Make customer service personal and mobile with PipeOne. 😉 Copyright © 2018-2021 PipeOne LLC, All rights reserved.