Hope all is well with you. We are working very hard to deliver the best customer service CRM for the mobile messaging era. Week by week you may notice that we are adding new features and improvements to your account.
This is a quick email to share that we now offer new reports to make it easier for you to have a better picture of your customer service:
Easy access
Management guru Peter Drucker once said, “what gets measured, gets managed”.
We couldn't agree more! That's why we've added 3 main different groups of reports to help you take your customer service to the next level.
Tickets overview stats
Get an overview about your first time reply average, resolution time, agent's touches, how many tickets you have, weekdays and most active hours that your customers contact you, among other information.
Categories and ticket types
Based on your agents' input, know exactly what are the most popular categories and ticket types. A great way to help your team to anticipate your future customers' requests.
Agents and contacts
Who are the people who contact you most? What are the averages resolution time per agent? How many tickets were solved per agent and how many touches it took to get it done? All about your agents and contacts.
Messages overview
Have a big picture about the busiest days and months with these messages overview, regardless of channel.
Explore our public roadmap and have a transparent view of what we're working on, what we're about to work on, and what we've already completed!
If there is any feature that we could build to meet your company's needs or enhance your experience with us, please, feel free to reply to this email. Count on us to make it happen for you!
Make customer service personal and mobile with PipeOne. 😉
