Bulk messaging with PipeOne

To efficiently send bulk messages using PipeOne, follow these straightforward steps:

Setting up the template

1. Create an official template

Ensure you are using an official template approved by Meta. This is crucial for compliance and successful message delivery. Follow the instructions.

2. Synchronize templates

Sync all official templates with Facebook Business Messenger. If new templates have been created, they will appear in your list.

  • Click on “Configurations” in the menu

  • Click on “Template messages”

  • Look for “WhatsApp Meta Official API - Templates” in the templates list

  • Sync all the templates with Facebook Business Manager

3. Activate the template

Make sure the green switch is activated to enable the template on PipeOne after synchronizing.

 

Bulk messaging

4. Selecting contacts

You can send messages to up to 2,000 contacts at a time.

  • On PipeOne, click on “Bulk messaging”

  • If you're sending to your entire database, click on "Preview segment" directly. If you want to bulk message a specific group, use filters.

5. Filters

You can select your group based on multiple parameters.

Some examples of filters you can use:

  • 5 star ratings metric. To understand how it works, read this article.

  • Country, state, and/or city

  • Tags

  • Groups

After segmenting the group, click on “Preview segment”. You can also delete contacts from this list after previewing.

6. Sending bulk message

  1. Click on “Bulk message”

  2. Select an official template

  3. Click on “Send message” and confirm.

PipeOne - bulk messaging tutorial
 

7. Monitor campaigns

  • Access campaigns: Click on "Review reports from previous campaigns" to follow the progress.

  • View statistics: This section provides valuable insights into your campaign's performance.

PipeOne - bulk message statistics
 

8. Optimize and notify the support team

To minimize the risk of errors and optimize the system, notify the support team when you plan to send a bulk message. This ensures they are prepared to assist if needed.

By following these steps, you can effectively manage and send bulk messages using PipeOne, ensuring your communications reach your audience efficiently.

Product Team